Volunteers help victims of crime to identify and to overcome the impact of being a victim of crime by providing free and confidentual emotional and practical support, whitch is tailoroed to meet individuals needs. Volunteers are based in the local community and usually have contact with people over the phone or in the persons home. Volunteers develope knowledge of the effects of crime and how victim support can help.. They are able to provide information about the criminal justice process and liaise with other agencies.Volunteers operate within the frame work of victim support values and principles and victim supports national standards.

Make contact with people who have been victims of crimes and clearly explain the role of victim support in a way wich encourages confidence in a victim support.

Communicate in a way that is appropiate for them.

Enable people to explore he affects their experiance of crime has had on their lives and identify factors, wich might influence an individuals ability to deal with these.

Explore with the individual there needs for and wishes regarding support. let people know what options there are and enable them to access these.

Support individuals to manage their experiance of crime. Access progress and agree further steps.

Identify any situations where you are not able to meet an individuals needs or are unsure about what action to take and seek support from your supervisor.

Promote peoples rights and respect their diversity.

Make an accurate, legible and complete records in accordance with victim supports national standards and local protocols.

Attend supervision and volunteer learning events as agreed.

Contribute to affective team practice.